Privacy Policy
Gainford Hotels Limited (we, us or our) are committed to protecting and respecting your privacy.This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of the following sites you are accepting and consenting to the practices described in this policy.
- www.aveika.co.uk
- www.countyhotel.co.uk
- www.barlivello.co.uk
- www.victoriabradford.co.uk
- www.thenewbridgehotel.com
- www.vermont-hotel.com
- www.hudsonnewcastle.co.uk
- www.gainfordgroup.com
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include, but is not limited to, your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate, the other services we provide and/or any of our social media pages. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes.
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Gainford Hotels Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order/booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at privacy@gainfordgroup.com
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Data Protection Act 1998 (the Act) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to admin@gainfordgroup.com
DATA PROTECTION POLICY
Gainford Group
The Group Office of Gainford Group Ltd is based at Picktree Ln, Chester-le-Street DH3 3SR.
Telephone Number: +44(0) 191 389 5810
Registered Office: Picktree Ln, Chester-le-Street DH3 3SR
Registration Number: 07988275
VAT number: 271982278
Privacy Policy & Cookies Introduction: Gainford Group is committed to keeping the information you provide to us in a secure manner. This Privacy and Data Protection Policy (“Privacy Policy”) is intended to inform you on how we gather, store and utilise your information. This Privacy Policy has been developed in accordance with the requirements of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (“UK GDPR”) and the Data Protection Act 2018 and is effective as of [4th May 2018]. This policy may change from time to time, and we will advise you of any material changes by email where we hold your email address.
Ways in which we collect your data: There are a number of ways that Gainford Group collects data:
1. When you use our website, on any device, to make a booking, enquiry or request
2. When you contact our central reservations office by phone or email to make a booking, enquiry or request
3. When you subscribe to our mailing list via our website
4. When you engage with us on our social media channels
5. When you sign up to participate in a competition we operate
6. When you complete the standard registration form during the check-in process
7. When you log on to access the free WiFi at any of our venues
8. When you choose to engage with surveys about your experience at our venueseither during or after your stay
9. When you visit any of our venues and your image is recorded by our CCTV system
How we use your data for your booking The data you share with us will be used to facilitate your booking and to ensure you have the best possible experience during your stay with us.
When you make a reservation with Gainford Group, we record your contact details, as well as any information you choose to share with us, such as personal preferences and requests about how you would like us to prepare for your arrival. This includes details relating to health matters, such as requirements for wheelchair access, or particular food allergies.
This information also enables us to contact you after you’ve left our venues (in case you’ve forgotten something for example), to request any payments due to us that have not been previously settled, and to recognise you as a loyal guest of Gainford Group if you visit any of our venues in future.
This information is stored on our central reservations system for a period of six years, or longer if you stay with us again within that timeframe.
How we use your data for marketing If you choose to opt in to our marketing database, we will contact you via email, with news, updates and special offers we believe will be of interest to you. We will only add you to our marketing database with your express consent. You can automatically unsubscribe from our mailing list at any time by clicking on the ‘unsubscribe’ link found at the bottom of every email we send.
Cookies Our website employs cookies, or small files of letters and numbers stored in the memory of your computer or mobile device. These are used to facilitate users’ browsing experience and allow us to tailor the information displayed so it’s as relevant as possible. A notice will display the first time you visit our website advising you of our cookie policy, and inviting you to accept their use.
There are several types of cookies:
-Essential: cookies that are a basic requirement to allow our website to load properly; without these the website and booking engine cannot function.
-Functional: cookies that aren’t essential, but make for a better user experience when navigating our site.
-Optional: cookies that do not impact our site’s performance, but allow us to collect statistics on where our traffic is coming from and to display offers and content we think might be of interest to you. These can also be used to show you online ads on 3rd party sites following your visit to our site. More detailed information about cookies, their use, and how to modify your settings to remove them can be found on the UK’s Information Commissioner’s Office: https://ico.org.uk/global/cookies
Our commitment to your privacy The information you have provided to us will solely be used for the purposes outlined above, will be stored securely, and will never be shared with third parties unless this is required in order to perform a service you have requested (for example, access to our free WiFi in each of our venues). At no time will your information be shared with any third party for their own marketing purposes.
Your rights You may at any time request details of your personal information we have on file by sending an email to admin@gainfordgroup.com .You can also contact us by calling +44(0) 191 389 5810 You also have the right to request that your data be deleted from our systems using the same contact details listed above. Before acting on such a request we will take reasonable steps to verify your identity to prevent anyone from requesting action that you have not authorised.
Links to third-party sites Our website may contain links enabling you to visit other websites. If you visit another organisation’s website via such links, you should be aware that we do not control that website. Accordingly, Gainford Group Ltd cannot be responsible for the protection and privacy of any information which you may provide while visiting such websites.
Accuracy of our website Our aim is that all Information is accurate and up to date but we do not accept any liability for inaccurate information.
Your responsibility You must keep secure any means of identification which Gainford Group supplies to you in order to use any services on this site. You acknowledge that you will be financially responsible for all use of this website including the use of your account by others. You must supply accurate and not misleading information when using any services on this site. You confirm to Gainford Group that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all the terms and conditions contained within.
Applicable law and jurisdiction These site terms shall be governed by English law. Any disputes involving this site shall be subject to the jurisdiction of the English courts.
No unlawful or prohibited use As a condition of your use of this site you warrant to Gainford Group that you will not use this site for any purpose that is unlawful or prohibited by these
Copyright notice All rights reserved. No part of this website or the data contained within it may be reproduced in any material form (including storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this website) without permission of the copyright owner. Warning: the doing of an unauthorised act in relation to a copyright work may result in both a civil claim for damages and criminal prosecution. Booking Terms and Conditions